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Privacy policy

This privacy policy sets out how Leeds Grand Theatre & Opera House Ltd uses and protects any information that you give Leeds Grand Theatre & Opera House Ltd when you use this website.
Leeds Grand Theatre & Opera House Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Leeds Grand Theatre & Opera House Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What information do we collect?

If you are a visitor to the website and are merely visiting public areas for information purposes we will not collect any personal data from your. However, in the background we may automatically collect information about your visits and pages you have visited. This Information does not reveal any of your Personal Data and is only used in aggregate for analysis, management and development of www.leedsgrandtheatre.com and www.cityvarieties.co.uk

Controlling your personal information

In order to make a purchase via our website, we ask that you create an account using your email address as a username. This enables us to ensure we can contact you regarding any issues or changes to your booking. It also helps us limit the duplication of information about you on our system.

You may choose to restrict the collection or use of your personal information in the following ways at any time via the Your Account section of our website or by emailing info@leedsgrandtheatre.com:

1.    By telling us which information (if any) you would like to receive from us
2.    By telling us the channels you are happy for us to contact you on
3.    By letting us know any changes to your information either by amending in your online account or telling us in person, by email or on the telephone
4.    By asking us to delete your information at any time
We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so.
You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
While we cannot guarantee the security of the Internet, this website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. Our secure server software (SSL) is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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